1. Introduction
These SMS Terms of Service (“Terms”) govern your use of SMS/text messaging (“SMS Services”) provided by Gorilla Property Services (“Gorilla,” “we,” “us,” or “our”). By opting in to receive SMS communications from us, you agree to these Terms.
2. Opt-In
By providing your mobile number during a service request, online form submission, customer account creation, or by texting an opt-in keyword to our number, you consent to receive SMS messages from Gorilla Property Services, including:
- Service appointment updates
- Notifications related to scheduled or active work
- Quotes and billing reminders
- Customer care messages
- Occasional promotional messages
Your consent is not required to purchase any product or service.
3. Opt-Out
You may opt out of SMS messages at any time by replying with:
- STOP – to end all SMS communications
- HELP – to receive customer support instructions
Once you text STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.
4. Message Frequency
Message frequency varies depending on services requested, scheduling needs, or customer communication requirements. You may receive multiple messages per service.
5. Mobile Carrier & Message Charges
Message and data rates may apply depending on your mobile plan. Guerrilla Property Services is not responsible for any charges from your wireless provider.
Carriers are not liable for delayed or undelivered messages.
6. Delivery of Messages
We strive to ensure timely delivery but cannot guarantee:
- Message accuracy
- Delivery timing
- Availability of SMS services
Message delivery is subject to your carrier, device settings, and network coverage.
7. User Responsibilities
You confirm that:
- You are the owner or authorized user of the mobile number provided
- You will promptly notify us if your number changes
- You will not use our SMS program for unlawful or abusive purposes
8. Privacy & Data Usage
By using our SMS Services, you also agree to our Privacy Policy (see below), which outlines how we collect, store, and use your information.
9. Changes to Terms
We may modify these Terms at any time. Updated versions will be posted on our website with the “Effective Date” changed accordingly.
10. Contact Information
For support, questions about these Terms, or to update your information, contact us at:
Gorilla Property Services
Email: [email protected]
Phone: 1-844-467-4552
Website: www.gorillapropertyservices.com
