1. Purpose
This SMS Privacy Policy explains how Gorilla Property Services (“Gorilla,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you interact with our SMS/text messaging program (“SMS Services”).
2. Information We Collect
When you opt in to receive SMS messages from us, we may collect:
- Your mobile phone number
- Your name, service address, or other information submitted through forms
- Message content exchanged between you and Guerrilla
- Service details related to your customer history
We do not sell or rent your mobile phone number or SMS data.
3. How We Use Your Information
We use the information collected through SMS Services to:
- Send appointment reminders and service updates
- Provide quotes, invoices, and billing alerts
- Respond to customer service questions
- Deliver safety notices or operational updates
- Send occasional promotional or informational messages (only if opted in)
- Improve service quality and internal operations
4. Information Sharing
We do not sell or share your personal information with third parties for marketing purposes.
We may share your mobile number or SMS data only with:
- Our SMS platform provider(s) strictly for message delivery
- Vendors, contractors, or employees when required to complete your service
- Legal authorities if required to comply with applicable laws or regulations
All third-party partners are obligated to protect your information.
5. Data Security
We implement standard industry safeguards to protect your information, including encryption, access controls, and secure data retention practices.
However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain SMS communication data only as long as necessary to:
- Provide requested services
- Maintain accurate business and service records
- Comply with legal or regulatory requirements
Data may be securely deleted or anonymized when no longer required.
7. Your Rights
You may request to:
- Access your personal information
- Update or correct inaccurate information
- Withdraw SMS consent at any time by texting STOP
- Request deletion of your SMS-related data (where applicable)
To make any such request, contact us using the information below.
8. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13 via SMS.
9. Updates to This Policy
We may modify this SMS Privacy Policy as needed. Updated versions will be posted on our website with the “Effective Date” updated accordingly.
10. Contact Information
For questions regarding this SMS Privacy Policy or our data practices, contact:
Gorilla Property Services
Email: [email protected]
Phone: 1-844-467-4552
Website: www.gorillapropertyservices.com
